SECURE MAIL

David Osmond & Associates has implemented a new ATO mail system.

 Our new system enables us to download all ATO mail on behalf of our clients and distribute it in the most efficient manner possible.

The benefits of this are:

You receive your mail faster

Traditional paper mail from the ATO can take days or even weeks to arrive via postal service. With electronic delivery, we can get your mail to you the same day it’s available.

It’s more secure

ATO mail often includes sensitive information like your TFN, taxable income, home address, and other personal details. With identity theft on the rise, documents sent via email or traditional post can increase the risk of your information being compromised.

It’s better for the environment

Our new system allows us to receive and deliver your ATO mail without using ink, envelopes, stamps, fuel, or even a single sheet of paper. With thousands of clients, this is a significant win for the environment.

It’s more reliable

The ATO now uses six different methods to deliver mail to taxpayers. One of these is delivery through myGov which poses problems for many clients that might not realise the document has been delivered and may miss an important lodgement or payment deadline.

Frequently asked questions:

Why have I received an SMS but no email?

Our system will only send mail digitally if we have a valid email and mobile number for you. Check your junk mail for the email, otherwise contact our office to confirm your details.

Why have I received an email but no SMS?

Our system will only send mail digitally if we have a valid email and mobile number for you. This could mean that the SMS has gone to an old or incorrect mobile number, but the code in the link is of no use without access to the email. Please contact our office to confirm your details.

I am receiving paper correspondence, how do I get digital delivery

If you are receiving ATO mail through traditional postage methods it means we either do not have current valid email and mobile details for you, or you have previously asked us to stay with paper. Please contact us to update your details or preferences.

Can I reply to the email I receive via this system?

The system produces a no-reply email that is unattended. If you have a question, please either email us at admin@doanda.com.au or call our office on (03) 5981 1488.

Can I still receive paper correspondence?

We encourage you to give our digital system a go for the reasons above, but we still understand that some people are not ready or able to use digital systems. Just let us know if you prefer paper.